When will my order ship?
Click to view our Production Time Schedule. Shipping time is in addition to our production time - you may expedite shipping if necessary during the checkout process. You may choose from FedEx Ground, Express 3-Day, 2-Day, and Next Day PM or Mail (when applicable).
What is RUSH Service?
We offer a Rush Service on our production time for an additional charge of $12.00 net PER ITEM. A Rush decreases in-house production time and is not connected with your shipping method of choice. All items on your order must ship together. Please view our Production Time Schedule for details. Orders placed after December 1st may require upgraded shipping to assure pre-Christmas delivery.
Can I see a proof of my order before printing?
We will email you a professionally typeset proof of your custom layout for $8 each, which will show you exactly how this item will look. Proofs are emailed within 1-3 business days of order submission.Typically, orders will then ship within 1-2 business days of proof approval. Proofs must be approved by the customer prior to an order being printed. Order delays due to awaiting proof approval are not included in our processing time estimates. If a customer approves a proof that contains an error, we consider that error to be the responsibility of the customer.
Can I change the color of my design?
Yes, if the color you need is unavailable for the design chosen, we offer color changes for a $15 fee.
Can I change part of the actual design of my card?
Yes. Example: The design chosen has a double border of green and blue. If desired, we will remove the blue border. We offer design changes for a $25 fee.
Do you offer digital photo printing?
Yes. Your photo will be digitally printed with a matte photo finish directly on your chosen design. For best results use the highest resolution image available for your camera. We accept photos in jpg, psd, or tif file formats. You may add an additional photo to any design for $10.
Do you offer photo retouching?
Yes, basic photo processing, including color correction, sharpness, red-eye correction, and black and white or sepiatone effects, are included at no additional charge. Advanced Photo retouching, including the artistic removal of unwanted marks or objects, is available for $25 per photo.
How can I track the status of my order?
Login to My Account and go to Order Status. Once your order has shipped, a tracking number will be provided.
Do you offer discounts?
Seasonal promotional discounts are offered. Please join our mailing list to receive e-mail notifications of upcoming offers.
Will I be charged sales tax on my order?
There will be a sales tax charged on all orders that are shipped to an address within the state of Alabama.
What if I made a mistake on my order?
Please consider ordering a proof for items with lengthy or complicated text. We are not responsible for incorrect or incomplete text. However, if there is a mistake on your part, we will be glad to reprint your order and apply a 25% discount. Most orders with an error are reprinted and shipped within one business day.
Customer Service/Online Orders: 1-866-481-4414
Dealer Support/All Dealer Orders: 1-800-476-4723
Order Changes or Cancellations
Payment for each product is immediate upon placing the order. Once an order has been submitted, there is a $5 fee to make a change or to cancel. If an order is cancelled after it has entered into any stage of production, cancellation fees will apply. If the order has already gone to print, you will be charged in full. Please make sure that you are satisfied with your selections before submitting an order. Changing an order while in process may increase our processing time.
Personalized products may not be returned. If you should need to have your order redone, it will be processed with a courtesy rush (usually 2 business days). Additional time may be needed if a proof is required or if the order is being filled during the busy holiday season.
An important part of your shopping experience with us is your satisfaction with the products you've ordered. If your order was not filled properly or if it became damaged or lost in shipping, please contact our Customer Service Department. We will work with you to replace your order. Any problems with your order must be reported within 14 days of delivery. We will not be able to offer credits or replacements after that time period. If your order was damaged during shipping, please keep your original packaging as proof. The carrier will schedule a time with you to inspect the damage.
How do I include a Motif in my personalization?
Reference our Motif link above and type in the corresponding Motif number within your custom text on the stationery personalization page.